01
Candidate Onboarding
Improved activation for a B2B onboarding flow
Reframed B2B onboarding around first value instead of setup completion, reducing friction and giving the team a clearer activation target.
Case Studies
Proof of product judgment
Three product stories showing how I framed the problem, narrowed scope, and delivered useful outcomes across onboarding, workflow guardrails, and operational clarity.
02
Workflow Guardrails
Launched an AI copilot feature for support teams
Introduced an AI copilot into live support workflows by narrowing scope around trust, inspectability, and operational control.
03
Operational Reporting
Rebuilt internal analytics tooling for product and ops teams
Rebuilt internal analytics around trusted definitions and recurring workflows so product and ops teams could make decisions with less reporting friction.