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    Chetan Chhangani
    Product Manager · Berlin, Germany

    Product Manager building B2B SaaS and AI-enabled products for complex workflows.

    Product Manager with nearly 3 years of product experience in B2B SaaS and applied AI. My work spans AI-assisted workflows, search and discovery, product analytics, technical prototyping and multi-stakeholder products, from discovery through launch and post-release iteration.

    Berlin, GermanyB2B SaaSApplied AIWorkflow Products

    Selected impact

    Measured
    ~80%
    Reduction in typical operational handling time

    25 minutes → 3–5 minutes

    Measured
    510
    AI-assisted records processed

    Measured product evidence

    Measured
    75 metrics
    Metrics defined and validated

    0→1 analytics product

    Internal evaluation
    ~90%
    AI-assisted discovery correctness

    Internal evaluation across the validated query set

    Experience

    Product Manager

    Certif-ID International GmbH · Berlin, Germany

    12/2025 – Present
    • Led product ownership for an AI-assisted operational workflow from discovery and POC through production, reducing typical handling time from 25 minutes to 3–5 minutes and processing 510 assisted records.
    • Led a 0→1 product analytics initiative after identifying an unowned decision-visibility gap, defining 75 validated metrics and structuring operational views around user decisions.
    • Defined human-in-the-loop AI behaviour, validation principles, exception handling and recovery paths for ambiguous operational cases.
    • Worked with the CEO, Head of Product, Engineering, Data, Design and customer-facing teams using SQL, Figma, technical prototypes and production-like data to move ambiguous problems toward shipped products.
    75 metrics defined and validated0→1 analytics product

    Associate Product Manager — Working Student

    Certif-ID International GmbH · Berlin, Germany

    02/2024 – 11/2025
    • Owned a workstream for AI-assisted discovery behaviour, including product-quality criteria, result context, failure handling and evaluation design.
    • Designed explainable AI-search behaviour with visible context and ~90% correctness across an internal evaluation set.
    • Contributed to multi-sided AI product workflows involving discovery, activation and governed hand-offs.

    Growth Marketer

    TargetG · Bangalore, India

    02/2022 – 06/2023
    • Owned growth strategy across three client accounts, translating business objectives into KPIs, campaign priorities and data-informed experiments.
    • Used campaign performance and client feedback to refine messaging, targeting and account priorities.

    Business Operations Manager

    CEM Plywoods · Bangalore, India

    2018 – 2019
    • Managed branch operations across ~150 SKUs, balancing inventory, pricing, dealer requirements and customer demand.
    • Used dealer and customer feedback to inform assortment, service and operational decisions.

    Core product capabilities

    0→1 Product Discovery & DevelopmentAI Products & Agentic WorkflowsSearch, Discovery & RankingHuman-in-the-Loop AIProduct Strategy & PrioritisationTechnical PrototypingCustomer Discovery & UXProduct Analytics & Experimentation

    Tools, data & AI

    Product
    JiraConfluenceFigmaMiro
    Data
    MySQLGoogle AnalyticsSmartlook
    AI / Technical
    CodexAPIsWebhooksIntegrationsAI evaluation

    Education

    MSc Business Management & Project Management

    Gisma University of Applied Sciences

    Potsdam, Germany · 10/2023 – 11/2025

    Thesis: An Analysis of Sprint Planning, Stakeholder Engagement, and Acceptance Criteria in Preventing Scope Creep in Agile SaaS Development

    Bachelor of Business Administration

    Bangalore University

    Bangalore, India · 07/2019 – 09/2022

    Undergraduate Studies in Information Science & Engineering

    Visvesvaraya Technological University

    Bangalore, India · 08/2017 – 08/2018

    Certifications

    Certified Scrum Product Owner® (CSPO)IBM Product Manager Professional CertificateIntermediate SQL

    Languages

    English — C2
    German — B1, working toward B2
    Hindi — Native

    Want to see how I made the product decisions behind this work?

    The case studies cover the problems, constraints, trade-offs, technical collaboration and outcomes behind selected products.